http://www.lauramlive.com/gotomeeting-windows-phone daily 0.75 2015-08-29 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440871799883-0NRBK1X2FUA1BITFPAP4/Join_Meeting_ID_Error.png GoToMeeting for Windows Phone - Join Meetings The first screen lists the user's upcoming meetings. From here, they can tap on a meeting to join it, or swipe to navigate to another pivot tab. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440871799883-0NRBK1X2FUA1BITFPAP4/Join_Meeting_ID_Error.png GoToMeeting for Windows Phone - Join Meetings The first screen lists the user's upcoming meetings. From here, they can tap on a meeting to join it, or swipe to navigate to another pivot tab. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440873580483-QMWAJL7QC5094I37U8WA/Recent.png GoToMeeting for Windows Phone - Host Meetings This pivot tabs lists the meetings the user is currently scheduled to host. Tapping on "meet now" allows a user to start an impromptu meeting. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440871816133-X84JN3XIWUN3D4WXTKDL/Schedule_Mtg_Duration_Variation.png GoToMeeting for Windows Phone - Schedule Meetings A registered user can also schedule a meeting from their phone. This screen takes advantage of common Windows 8 components and form layout. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440871837475-ANAJHJP0P3ZD94KMS6T5/Hallway_Portrait.png GoToMeeting for Windows Phone - Title Room When joining another's meeting, a user is presented with the meeting information (unless someone is sharing their screen when the user joins). https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440871851335-Z3HYE74DCZGA17E61KXH/Audio_Not_Connected.png GoToMeeting for Windows Phone - Audio Tab Users are automatically connected to VoIP when they enter the session, but can chose to switch to a phone call or disconnect from the audio entirely. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440871865550-B9JYILYKT8VCFKIY6UR9/Audio_More_Numbers.png GoToMeeting for Windows Phone - More Numbers A user can choose to dial into other international phone numbers, as long as they have been added to the session by the organizer. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440871878696-KXW54PQY9E18OEL3KJ64/Attendee_List.png GoToMeeting for Windows Phone - Attendee List All meeting attendees will be listed here. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440873616265-79AHGXM424DTHT52VGG5/Chat.png GoToMeeting for Windows Phone - Chat Users are able to chat with each other during the session. http://www.lauramlive.com/home daily 0.75 2013-08-30 http://www.lauramlive.com/ios-audio-short daily 0.75 2015-08-22 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440279198571-CCTXRCAUTYE3I72W6U0U/iOS_Audio_Not_Connected.png iOS Audio Gallery (Short) - Audio Tab At the top of the screen, users can see their current audio status. Below that, they can choose to connect either via VoIP or the phone. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440279198571-CCTXRCAUTYE3I72W6U0U/iOS_Audio_Not_Connected.png iOS Audio Gallery (Short) - Audio Tab At the top of the screen, users can see their current audio status. Below that, they can choose to connect either via VoIP or the phone. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440279212903-482L1O8FEQ66GMWHSSD6/iOS_Audio_Connecting_Internet.png iOS Audio Gallery (Short) - Connecting to VoIP The status at the top has updated to show a user connecting to the Internet Call. At this point, the user can decide to switch to the phone call or disconnect from the session audio entirely. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440279241261-9DO4R2DYLQUDZ0Y4PSQN/iOS_Audio_Connected_Internet.png iOS Audio Gallery (Short) - Connected to VoIP The status has updated to show users have successfully connected to the phone. Users can decide to switch to the phone call or disconnect from the session audio entirely. http://www.lauramlive.com/gotomypc-website daily 0.75 2014-06-30 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404091003383-PWTYWYF7NQR1DIFG4U0H/G2P_Website_Home.png GoToMyPC Website Redesign Gallery - Home Page Taking the lead of the GoToMeeting website redesign, we focused our home page efforts on three things: a compelling hero image, an obvious Try It Free call to action and a similar Buy It Now visual design. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404091003383-PWTYWYF7NQR1DIFG4U0H/G2P_Website_Home.png GoToMyPC Website Redesign Gallery - Home Page Taking the lead of the GoToMeeting website redesign, we focused our home page efforts on three things: a compelling hero image, an obvious Try It Free call to action and a similar Buy It Now visual design. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404091002081-1UJDG2B6CEKU1558JRDW/G2P_Website_ComparePlans.png GoToMyPC Website Redesign Gallery - Compare Plans On this page, all three available plans for GoToMyPC are displayed, with details of each option an elegant display to allow plan comparison. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404091003972-C0CZMASG86AON1S6NU07/G2P_Website_HowItWorks.png GoToMyPC Website Redesign Gallery - How It Works Based on user research on the GoToMeeting website redesign, this layout for the How It Works page effectively informed users on how the product functioned. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404091004181-0T9L7489X8YK932TA70U/G2P_Website_Pricing.png GoToMyPC Website Redesign Gallery - Plan Pricing The pricing for GoToMyPC is more complex than GoToMeeting. As such, the page design needed special attention. Various user testing sessions confirmed that this design elegantly portrayed the pricing structure for each of the GoToMyPC plans while providing obvious call to actions for users to proceed. http://www.lauramlive.com/android-labs daily 0.75 2015-08-23 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440366773359-A6CJVMWVQ06P8RSXPRYK/Labs_Icon.png Android Labs - Labs: Icon The Labs functionality allows users to choose what new features they want to explore. To emphasize this important function in the app, we placed the icon in the action bar. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440366773359-A6CJVMWVQ06P8RSXPRYK/Labs_Icon.png Android Labs - Labs: Icon The Labs functionality allows users to choose what new features they want to explore. To emphasize this important function in the app, we placed the icon in the action bar. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440366791928-0461S28I0DJYVGL1XCIS/Labs_Main.png Android Labs - Labs Page Leveraging standard Android controls, we implemented a Master On/Off switch for the Labs page. When Labs is powered on, users can select a labs item that will immediately activate within the app. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440366630349-CLF56V92PK5YMTA0IE1Z/Labs_UI.png Android Labs - Item with interface changes When a labs item is activated, and it has a UI component, the final screen will display and describe the user interface change. http://www.lauramlive.com/android-labs-feedback daily 0.75 2015-08-25 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440514961125-V3RCGTFXNDLB2CQ97BUA/Labs_Feedback_Notification.png Android Labs Feedback - Labs Feedback Notification Once a user has activated and used a labs item, they are prompted to leave feedback. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440514961125-V3RCGTFXNDLB2CQ97BUA/Labs_Feedback_Notification.png Android Labs Feedback - Labs Feedback Notification Once a user has activated and used a labs item, they are prompted to leave feedback. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440514980358-PH26P0OOQUGJAN9XBX8V/Labs_Feedback_Form.png Android Labs Feedback - Labs Feedback Form A user can rate the labs item, as well as provide any additional information about their experience. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440515002064-G22I9HE7V5REOW6HCY19/Labs_Feedback_Done.png Android Labs Feedback - Labs Feedback Confirmation Once feedback is sent, the user is taken back to the Join screen and is shown a confirmation toast message. http://www.lauramlive.com/android-tnps-form daily 0.75 2015-08-23 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440366889224-PXEFOXWIZ3EQDOSSP6VG/Android_tNPS_Form.png Android tNPS Form - tNPS Feedback Form After every fourth session, users can choose to leave a rating and feedback or tap on Skip to return to GoToMeeting. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440366889224-PXEFOXWIZ3EQDOSSP6VG/Android_tNPS_Form.png Android tNPS Form - tNPS Feedback Form After every fourth session, users can choose to leave a rating and feedback or tap on Skip to return to GoToMeeting. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440366904847-OCZT93YGTYUWVQA4V9JD/Android_tNPS_Promoter.png Android tNPS Form - tNPS Confirmation While everyone is offered a link for product support, promoters are encouraged to leave a rating in the app store. http://www.lauramlive.com/ios-tnps-form daily 0.75 2015-08-21 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440137780447-AAJEUU7NL31FG83RM7AI/tNPS_1_blue.png iOS tNPS Form - tNPS Feedback Form After every fourth session, users can choose to leave a rating and feedback or tap on Skip to return to GoToMeeting. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440137780447-AAJEUU7NL31FG83RM7AI/tNPS_1_blue.png iOS tNPS Form - tNPS Feedback Form After every fourth session, users can choose to leave a rating and feedback or tap on Skip to return to GoToMeeting. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440135549592-0PQNVUTJV7ZRQ5Y53U0D/iOS_tNPS_Initial_Form.png iOS tNPS Form - tNPS Form After every fourth session, users can choose to leave a rating and feedback or tap on Skip to return to GoToMeeting. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440135601583-OFE3WGDHUSGLKODY7HG6/iOS_tNPS_Promoter_Done.png iOS tNPS Form - tNPS Form Confirmation While everyone is offered a link for product support, promoters are encouraged to leave a rating in the app store. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440135733025-8AY4UVYA1IWYWHIGK35C/tNPS_3_blue.png iOS tNPS Form https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440135810743-IGADOJRM37DHS1CJ42TX/tNPS_3_blue.png iOS tNPS Form https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440137868238-JFDACCY4KRJ2ZBX6O13M/tNPS_2_blue.png iOS tNPS Form - Confirmation Screen Promoters are encouraged to rate us in the App store. http://www.lauramlive.com/procore-ipad-toolbar daily 0.75 2015-09-02 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441159858959-OPA156RBJ2IREGCH3FDZ/Procore_Layer.png Procore iPad Toolbar - Layers Users can create and maintain layers as they annotate the document. Layers can be shown, hidden or deleted. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441159858959-OPA156RBJ2IREGCH3FDZ/Procore_Layer.png Procore iPad Toolbar - Layers Users can create and maintain layers as they annotate the document. Layers can be shown, hidden or deleted. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441159893020-GL6SMQOBGENBCRJADQI9/Toolbar_Pen.png Procore iPad Toolbar - Toolbar: Move Users can tap on the move icon at the top of the toolbar in order to move the toolbar to another location on the screen. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441159922956-X91QHT6CE6MUYBJKVVYJ/Procore_Toolbar_Pen.png Procore iPad Toolbar - Toolbar: Pen When a user taps on a main function, it expands to show sub functions, if applicable. As with the move icon, when an item is selected, the icon and background colors are inverted. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441159948364-PQ6ICBEJDO3YW9UVY3C6/Procore_Toolbar_Shape.png Procore iPad Toolbar - Toolbar: Shape As illustrated here, the shape function expands just like the pen does. Users can adjust the color and opacity of the shape. (When users manipulate the slider, the opacity display adjusts). http://www.lauramlive.com/ios-mic-permissions daily 0.75 2015-08-22 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440280326116-DNYAEKH41AE85SRK7BIF/mic_permission_0.png iOS Mic Permissions - Initial Session When a user first joins a GoToMeeting session, they are informed that others cannot hear them because they have yet to grant mic permissions to the app. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440280326116-DNYAEKH41AE85SRK7BIF/mic_permission_0.png iOS Mic Permissions - Initial Session When a user first joins a GoToMeeting session, they are informed that others cannot hear them because they have yet to grant mic permissions to the app. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440280340748-YVTN02R1PQ9JNSTRR3UI/mic_permission_1.png iOS Mic Permissions - Mic Permission Dialog When a user taps on the mic icon, they are prompted to grant GoToMeeting mic permissions so that others may hear them during the session. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440280359228-NJ8HXP852I3MSDC8MWZ9/mic_permission_2.png iOS Mic Permissions - Permission Denied If a user denies mic permissions, this dialog appears the next time users tap on the mic icon, displaying the necessary steps to grant permission. http://www.lauramlive.com/g2w-android-redesign daily 0.75 2015-09-06 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440983305824-4YIWW3K7VNCLL8GNY0B7/Sketches_1.png G2W Android Redesign - GoToMeeting Android Sketches A sample of the sketches I put together for the GoToMeeting Android redesign. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440983305824-4YIWW3K7VNCLL8GNY0B7/Sketches_1.png G2W Android Redesign - GoToMeeting Android Sketches A sample of the sketches I put together for the GoToMeeting Android redesign. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440983306327-N4LZ3SBFOC5XLO88PLOH/Sketches_3.png G2W Android Redesign - GoToWebinar Android Sketches A sample of the sketches I put together for the GoToWebinar Android redesign. http://www.lauramlive.com/index-flatiron daily 1.0 2022-01-20 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440981409896-HFTE2ETKZ3VEB57JSRMR/Windows_Stencil.png Work Stencil. When the project was done, I organized my files and main components into a design stencil for future work. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1402552449909-LEI1C3064FJQ24T0FUMA/GoToMeeting_Windows_Phone_User_Flowchart Work User Flowchart. This artifact documents the desired user flow for product team reference. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440648207582-8PUB2BPDIJ3TV8T85E05/GoToMyPC_Android_Tablet_Icon_View Work My Computers Screen, Icon View. Based on data that verified most users had no more than 2 computers in their account, I designed a display that was more visually compelling than the standard list view. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440648224086-JAZZ6QUQXHTQNHHG68MB/GoToMyPC_Android_Tablet_List_View Work My Computers Screen, List View. We did keep the list view available, which is a more optimal user experience for accounts with many computers. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440648241717-DW435M2YHEINNDQD5QH8/GoToMyPC_Android_Login Work Login Screen. Users are able to log into the app with their GoToMyPC credentials. New users can navigate to the account creation webpage when they tap on the "Try It Free" button. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440876227946-GL95L9H7EDVHLP2Y75EC/GoToMeeting_Windows_Tablet_Join_MyMeetings Work Join & My Meetings. When organizers are logged in, they can see the upcoming meetings they are hosting. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1402551201672-J7FYUXOKYVKEMTJBGCMR/GoToMeeting_Windows_Tablet_User_Flowchart Work User Flowchart. This artifact documents the desired user flow for the offering. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440876243524-TUTU8QVXLTW9ZJ12QJ20/GoToMeeting_Windows_Tablet_My_Meetings Work Calendar Integration. With calendar integration, the app displays upcoming meetings from the user's calendar. Once users follow default Windows gestures to select a meeting, related commands appear in the bottom appbar. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440875155388-H1CIY1E5SPK3RNIHSOR1/GoToMeeting_Windows_Tablet_Audio_Panel Work Audio Panel. Aligning with the visual and interaction design found on the Windows Phone offering, the audio panel is accessible from the bottom appbar and allows users to switch between VoIP and Phone audio access to the session. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440876260197-FWSD3T5JMBUL48PNU2XQ/Title_Screen.png Work Hallway. We took advantage of the larger tablet display to elegantly present meeting information. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404582027360-ARR1ALGM3O1YYMUT4AI3/Pattern_Anatomy Work Anatomy of a Web Page. When one or more items are selected in a data list, a task bar animates over the top navigation bar. This facilitates user focus until the task is complete. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404581859894-DVSE53BHNEOR7YBJ7LV5/Pattern_TaskBar Work Task Bar. When one or more items are selected in a data list, a task bar animates over the top navigation bar. This facilitates user focus until the task is complete. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404581842603-R0324UIAEXV3HXNQH3M3/Pattern_Mobile_Data_List Work Mobile Data List. The pattern can accommodate a search field at the top (first screen), is scrollable (second screen) and, when applicable, each item navigates to another screen with more information about that item. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440877701194-ETN760EVJL7Q3ZZEF25P/GoToMyPC_Website_Pricing Work Pricing. User testing sessions confirmed that this design effectively portrayed the pricing structure for each of the GoToMyPC plans while providing obvious call to actions for users to proceed. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440877667076-U4VOWJ8Q1QFAGE20FRP0/GoToMyPC_Website_Home Work Home. We strived to include a compelling hero image and an obvious Try It Free call to action. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440877518080-OV879C78XWDTIOM7KLWD/GoToMyPC_Website_How_It_Works Work How It Works. Based on user research from the GoToMeeting website redesign project, this layout for the How It Works page effectively informed users on how the product functioned. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441568052435-E15BCGGHIXW1V4P9ECZA/Wireframe Work Wireframes. I created initial wireframes reflecting the agreed upon information architecture. It served as a great design communication tool for the team, especially when discussing content strategy. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441567993316-99N9F9OMR7QXL22Y6Q67/Page_Savings Work Page Savings. By redesigning the information architecture to better reflect the user's mental model, the team would reduce the total number of pages by 25%. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440877686959-YE9EWXW486SNX51JJ625/GoToMyPC_Website_Compare_Plans Work Compare Plans. All three GoToMyPC plans and their details are displayed. Users can expand and collapse different sections. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440976457798-5XKK2SR5EPSECYCLRQE5/Access_Code_Initial Work Access Code, Initial Design. While integrating the access code creation process into the installation flow improved that user experience considerably, we knew we could improve this screen in particular. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440976676628-AJ1AHPI55BJPKHIXYW1D/Access_Code_Redesign Work Access Code, Redesign. Based on multiple rounds of user testing, we improved the dialog by reducing content, adding helpful visuals, and including new icon that also appears on the dialog prompting the user for their access code, hopefully serving as a mnemonic device. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440971627675-UBM443LEYEW36US94PMV/GoToMyPC_Mac Work GoToMyPC Mac Viewer. The design for the Mac viewer allowed the maximum space for the main content while still providing easy access to GoToMyPC's main functionality. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1434443347215-C1HN4B49A9DDZ2PMFC3Z/image-asset.png Work GoToMeeting Free User Flow. This flowchart highlights technical and user experience hurdles to overcome during design and development. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440969392184-81QWEUTSPOO4XNJBQX1G/Empathy_Map Work Empathy Map. During and after interviews, empathy maps would be created for each attendee. These empathy maps were referred to during larger design team discussions. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440977444620-ZJ634QM11A3OCC8D7JSD/Updated_Attendee_Experience_Map Work Experience Map, Version 2. This is the next iteration of the map, based on the initial one, with various changes and adjustments based on the latest round of user interviews. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1455995880298-NH7IEE6FLTJLC5YYH9JV/flow2.JPG Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/7b0b6aef-3d0e-4cea-97ab-1240aea6682c/User-Research.png Work - Learning from our users My team conducted and participated in 19 associate interviews in 3 sites across 5 lines of business, along with 2 leadership roundtables. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/6775b93e-c45f-435c-b291-b469a679c095/Design-Workshops.jpg Work - Design workshops This collaborative mechanism allowed us to evangelize research data, crowdsource design concepts, and gain alignment on design tenets. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/697063fa-b331-47fc-9504-0504aaf0181e/Stakeholder-Collaboration.jpg Work - Learning from our partners My team and I conducted individual user interviews as well as team sessions, such as the one pictured here to understand all the roles in call centers. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1642662589246-PIYY7QA21V6B7BKXYZ2B/erik-mclean-aielvGxZB0g-unsplash.jpg Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441587901435-ICBM0EU1V6BY2H7QBY74/g2p_android_tablet.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441587729870-OLWU22YGZS0XKPGPHCB1/g2m_windows_tablet.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1434924063349-B8KYQUJ5H1F9CZ5DU1ZS/GoToMyPC_Mac_Main_Icon_2.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1434925303889-52FLDY55OH7KR7T29MG4/GoToMyPC_website_Main_Icon_2.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441489366441-LIQ99XKU04QDLAEMWY7T/icon.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441587043132-PF9CU9M4UF3TE4PCOCKQ/g2m_android.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404288087940-0XOCVZZA292CIF1CUBZV/Pattern_Anatomy_Main_Icon.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404487826304-X3CAJLG353LMZTZN67BO/Android_Main_Icon.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404490105209-3NFPT76XY7JCB1WNZR4E/Join_Windows_Phone_Main_Icon.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457242766917-BZZNMWNQR5YWNHOA02VF/mainIcon.png Work https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441587569210-O4WAH1KUR5L7UPOQXVPU/g2w_attendee_map_2.png Work http://www.lauramlive.com/ios-no-connection daily 0.75 2015-08-23 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440350049114-9MAZWNFBLUVMZWAX7TP1/image-asset.png iOS No Connection - Check your connection When Internet connection is lost, a message animates down from underneath the top toolbar in the same visual and interaction style as the Notification Center. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440350049114-9MAZWNFBLUVMZWAX7TP1/image-asset.png iOS No Connection - Check your connection When Internet connection is lost, a message animates down from underneath the top toolbar in the same visual and interaction style as the Notification Center. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440350120691-DR2JQ2VOKPOFAAJUTBTT/expanded.png iOS No Connection - Expanded Information A user can expand the message to fit the entire screen, displaying meeting information and directions on how the user can troubleshoot their connection as well as dial into the meeting. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440350258515-BIASMYLJGFW23Q7A654H/were_back.png iOS No Connection - Internet connection returns If Internet connection returns while the message appears, it changes to display this message and automatically animates back underneath the top toolbar. http://www.lauramlive.com/g2w-android-redesign-final daily 0.75 2015-09-06 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441487741874-G8G5OF0S0DCT3JUIEYSP/image-asset.png G2W Android Redesign: Final - Hallway When a user joins a webinar, but no one is sharing a screen, they are taken to the waiting room, where they, not surprisingly, wait for the webinar to begin. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441487741874-G8G5OF0S0DCT3JUIEYSP/image-asset.png G2W Android Redesign: Final - Hallway When a user joins a webinar, but no one is sharing a screen, they are taken to the waiting room, where they, not surprisingly, wait for the webinar to begin. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441487807773-HWB3NMDU4555E5S54W1S/screensharing.png G2W Android Redesign: Final - Screensharing When a presenter begins screensharing, the waiting room information clears and is replaced with the content. Users can pinch and zoom and rotate to landscape. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441488060539-DX5ZY00CG8YSIRSS6S14/full_screen.png G2W Android Redesign: Final - Full Screen View After a few moments of inactivity, the user is automatically taken into full screen view, where toolbars animate out of the visible viewport. The two floating action buttons also animate to the corners for easy access while preserving as much real estate for the main content. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441488281980-E2KX6P7IWRAM72WC0W4A/q%26a.png G2W Android Redesign: Final - Question & Answer During a webinar, attendees can ask the organizers and panelists questions. When they tap on the ? floating action button, a side panel animates into the visible viewport. Here they can ask a question as well as see other questions that have been answered publicly. http://www.lauramlive.com/g2p-android-wireframes daily 0.75 2015-09-06 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441569650754-2O9VKY0GOCYRFIRJHJX0/image-asset.png G2P Android Wireframes - One Computer, Icon View https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441569650754-2O9VKY0GOCYRFIRJHJX0/image-asset.png G2P Android Wireframes - One Computer, Icon View https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441569667855-YWX6GB8V442MJV6OX764/Icon_Two.png G2P Android Wireframes - Two Computers, Icon View https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441569806058-A0JAM29NVE2IQMSAP525/image-asset.png G2P Android Wireframes - List View https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441569703501-3KOAA40XMDRC1XSGZY1D/Login.png G2P Android Wireframes - Login http://www.lauramlive.com/twoblanks daily 0.75 2016-03-06 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457224839722-1405NK418Q1813V6ED8P/phoneTitle.png twoBlanks_phone - Title screen, iPhone https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457224839722-1405NK418Q1813V6ED8P/phoneTitle.png twoBlanks_phone - Title screen, iPhone https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457224859533-PI01GKWDSIIVCAFQR7WK/phoneNewPlayer.png twoBlanks_phone - Enter photo & name, iPhone https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457224862435-1B7XTTB5JHWOMLUBD0JH/phoneFillInBlanks.png twoBlanks_phone - Fill out two blanks, iPhone https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457224865927-S3VZ1NMPW8428USSUGUG/phoneJudge1.png twoBlanks_phone - Waiting screen for judge, iPhone http://www.lauramlive.com/twoblanks_tv daily 0.75 2016-03-06 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457225603346-BLYDGPZNK3CDI0MJ29ZY/image-asset.png twoBlanks_tv - Title screen, tvOS https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457225603346-BLYDGPZNK3CDI0MJ29ZY/image-asset.png twoBlanks_tv - Title screen, tvOS https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457225619290-W59DW4U3DV7WQO8LGDMC/tvJoinGame.png twoBlanks_tv - Join game, tvOS http://www.lauramlive.com/new-cover-page daily 0.75 2015-06-21 http://www.lauramlive.com/gotomeeting-ios-improving-quality daily 0.75 2015-09-06 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440981200550-Y3HWQJ9Q5KY32VUCMAT0/iOS_Stencil GoToMeeting for iOS: Improving Quality https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1404489496932-LZTKG3P555MUXT570CSI/Audio_Tab_iPhone_Main_Icon.png GoToMeeting for iOS: Improving Quality http://www.lauramlive.com/gotomeeting-recording daily 0.75 2015-09-01 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440967031287-5WGFN5LKHZW2KATCW57R/Recording_User_Flow GoToMeeting Cloud Recording - Sprint 0 User Facing Stories. From the user interviews, it was apparently that users performed distinct activities before, during and after a session. The initial batch of user stories were organized based on this user flow. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440881552980-63PFKTZX98T6ALPT9WOM/Recording_User_Interview_Notes.jpg GoToMeeting Cloud Recording - Sprint 0 User Interview Summaries. The product owner and I conducted interviews with internal stakeholders and external customers to learn more about their processes and pain points. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1434519434990-OP7QL3JHLGPB6ZAYH12J/g2m_recording.png GoToMeeting Cloud Recording - Sprint 0 http://www.lauramlive.com/about daily 0.75 2022-01-20 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/6553f819-95fc-4b9e-bfb7-67ec811faa88/Laura_Martin_cropped.jpeg About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. http://www.lauramlive.com/resume daily 0.75 2022-01-10 http://www.lauramlive.com/mobile-lead-activities daily 0.75 2015-09-17 http://www.lauramlive.com/procore-ipad-toolbar-explorations daily 0.75 2015-09-01 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1434927015122-QQAGZMBJAXJ82AMQE9SV/Procore_Main_Image_2.png Procore iPad Toolbar Explorations http://www.lauramlive.com/palm daily 0.75 2015-09-02 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1441166343863-QPPCJD2HQWX0IJQRH5NU/CMU_Palm.png Palm V Redesign: Intro to HCI Final Project   Redesign Suggestion. Based upon 60 major problem areas identified from the results of semester long usability evaluations, my final project team and I proposed 14 design solutions for the Palm V device. https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1440988540321-9MQZY4WU003HJMXJZOK5/Palm_Icon.png Palm V Redesign: Intro to HCI Final Project http://www.lauramlive.com/two-blanks-1 daily 0.75 2022-01-09 https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1455995880298-NH7IEE6FLTJLC5YYH9JV/flow2.JPG Two Blanks: tvOS Party Game (Copy) https://images.squarespace-cdn.com/content/v1/5374363be4b0f28da14c437b/1457242766917-BZZNMWNQR5YWNHOA02VF/mainIcon.png Two Blanks: tvOS Party Game (Copy)