Senior UX Design Lead, 2017 - Present
Senior UX Designer, 2016 - 2017
Amazon, April 2016 - Present
Logistics organization: Responsible for Amazon Logistics associate experience. Leads generative and evaluative research efforts to support business initiatives. Returns organization: Lead redesign efforts for Amazon online returns workflow. Conducted generative and evaluative research for both customer facing and internal experiences. Crafted mobile application, mobile website, and desktop website across three business pillars.
Member of leads group on design team.
Mentoring 3 junior designers.
Managed UX designer and UX writer that supported Amazon Returns organization.
Lead Product Designer, 2011 - 2016
Senior User Experience Designer, 2007 - 2011
Citrix, July 2007 - April 2016
Lead visual and interaction design of: GoToWebinar for iOS and Android; GoToMeeting for iOS, Android, Windows Mobile and Windows Tablet; GoToMyPC for Android Tablet; experimental GoToMyPC feature sets on iOS.
Crafted internal mobile design class with other designers.
Organized regular meetings with mobile designers to review designs and share best practices.
Lead interaction and visual design efforts for GoToMyPC for Mac through initial alpha, beta and general audience release.
Designed various feature additions and updates on GoToMyPC for Mac and PC.
Lead interaction and visual design efforts for potential GoToMyPC feature sets on desktop web.
Lead interaction designer for GoToMyPC Marketing Website redesign.
Collaborated with a colleague on redesigning GoToMeeting External Administrator website portal for the mobile web.
Curated and maintained design pattern library.
Co-lead efforts to create mobile web patterns.
Maintained new and existing patterns through joint effort with web development team.
Ford Motor Company, March 2003 - July 2007
Lead and co-developed group process for performing accessibility evaluations.
Served as lead usability specialist on various enterprise applications requiring multiple usability specialists.
Authored and maintained internal usability testing process.
Lead usability projects for enterprise-wise applications.
Gathered requirements, designed wireframes and facilitated customer relationships for various internal websites and applications.
Lead usability testing efforts, including logistical setup, test execution, data analysis and report creation.
Performed accessibility evaluations for majority of European consumer facing websites.
Conducted and created reports for both one and three person heuristic evaluations.
Design. Interaction Design (Desktop, Mobile and Web), Visual Design, Prototyping, Verbal and Written Communication, Design Mentorship.
Research. User Interviews, Heuristic Evaluations, Accessibility Evaluations, Competitive Analysis, Usability Testing, Unmoderated testing.
Software. Sketch, Omnigraffle, LucidChart, Flinto, Marvel, Invision, JIRA.
Tips & Tricks for Quick Designs
Google I/O Extended Event
June 2015, Santa Barbara, CA
Mobile Design Principles
Mobility Apps Hack Week
May 2015, Santa Barbara, CA
Designing with Security in Mind
Santa Barbara UX Meetup
Feb 2013, Santa Barbara, CA
Carnegie Mellon University, August 1998 - December 2002
Masters, Human-Computer Interaction (HCI)
Bachelors, Information Systems & HCI
Minor, Technical Writing
Eligible to work in the US and EU